When can I expect to receive my package?
All JFS products are custom printed, and it will take us 2-7 business days to print.

US Shipping Time Estimates:  2-3 weeks

International Shipping Time Estimates: 2-4 weeks

*Please see note below for International buyer and duty fees

Can I track my package?
A Tracking Number will be sent to you by email a few days after your order has been placed. If you haven’t received your tracking number within the time frames below, please contact our help support team and we’ll be happy to assist!

Apparel: 3 - 7 business days
Pillow Covers, Shoes, Bedding & Bags: 5 - 10 business days

Please note: 
It may take some times for your package to show up in the forwarder's tracking system.
For International orders, tracking information is available until the package leaves its country of origin. After that, there is no further tracking.

I never received my package, what should I do?
If your item has not arrived within 30 days for apparel products and 60 days for pillow covers, shoes, bedding, bags, and another after having ordered, contact one of our champs through our Contact Us page and we will do our best to help you!

How much is shipping?
Once you’ve clicked through to Secure Checkout, you can enter your delivery address and continue to shipping method. 
Shipping costs are then calculated and tacked on to your subtotal at the bottom of the page.

International buyers! - What about customs? Will I be charged for duties or custom when my package arrives in my country?

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges vary from one country to another and are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be. 

How do customs fees apply to International packages? 

All taxes, duties, and customs fees are the responsibility of the recipient of the package. Though we cannot predict what your particular charges will be, you can contact your local customs office for more information regarding your country's custom policies. Any Packages returned due to customs fee not paid, will be refunded minus the cost of shipping.

How do I report a missing or lost package?

We will not refund any customer whose order is not received because the shipping address provided during the checkout process was inaccurate or incomplete.
If your tracking says your package was delivered but you did not receive it or the package is missing, it is your responsibility to first contact your local USPS carrier to report the issue concerning your stolen/lost/undelivered parcel. Once you have contacted the Post office concerning your stolen/lost/undelivered parcel, please email us at: along with your open case number from the shipping carrier for the lost package and we will work with you to see if we will need to re-send your order or issue a refund on a case-by case basis.  

My order says "Returned to Sender". What should I do?

If a package is returned to sender by the shipping courier, We will reship the package to the customer for free after an address verification is completed by the customer. All returned to sender orders will be destroyed by the courier or charged JFS for another custom tax duties and another shipping fee once we confirmed to ship it back to our production facility. 
If a package is returned to the sender by the shipping courier for the second time, We will reship the package to the customer for a small fee that will be collected through Paypal Payment Request. 
Note: JFS will not refund returned packages to the sender and reshipment times are the same as regular orders.

Lost Order - Wrong Address

JFS will not refund nor assume liability for orders that are lost due to incorrect Shipping Address.

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I ordered the wrong size or color, what should I do?

For any changes within 24hrs after ordering go to the email and send us the modifications you wanted.

As every single item on JFS is printed to order, we can’t exchange your product. But, your satisfaction is our priority and we will do our best to find a solution that will make you happy! Please contact our customer service for assistance.

I’m not satisfied with the printing quality, what should I do?
You’re not in love with your product, we’ll take it back! All of our products are carefully inspected for quality and we will reprint any flawed apparel, free of charge. Please see our return and refund policy for further details.

I received the wrong item, what should I do?
We apology for any inconveniences and we’d be delighted to help you right away by offering a free replacement order. 
Please see our return and refund policy for further instructions.

Please visit our return and refund policy page if none of the above answer to your question